Technical Support for Installers

Your situation

› Flashing LED’s – with the cover still on?
› Cover off and can see the LED display?
› Need wiring, configuring and integration support?
› Need in depth diagnostics?
› Need a firmware upgrade?
› Need log in to IntelliCloud?
› Need fluid container changing & inspection details
› Need a servicing check list
› Need other products support
› Need dimensioning and service support
› Need to buy Fog Cannon, accessories, consumables, and spares

Flashing LED’s – cover not removed?

A PROTECT Fog Cannon® provides audible (short beeps) and visual signals (flashing LEDs on the front).

Overview of LEDs *:

A Green LED flashes, when power is applied to the Fog Cannon™. The green LED lights up constantly, when the Fog Cannon™ has reached its working temperature and is ready for firing
A Yellow LED lights up when the fluid level is low
All LEDs turn off when the alarm is connected
Red LED:
o One flash per 10 sec. means failure of mains power **
o Three blinks per 10 sec. means signal from any fire alarm system for Fog Cannon™ *Δ
o Four flashes per 10 sec. means low battery voltage **
o Constant flashing: Serious error requiring intervention from an alarm installer *

* Diodes on Xtratus™: See manual page
** Requires service visits
Δ Could indicate key switch/other isolation

Cover off and can see display?

See here what the codes mean and how to reset once corrected

Need to reset after changes? – Press the button that lies between the display and dipswitches for 4 seconds until the display changes and / or the bleep occurs

Still have an E3 code? – Generally caused from a key switch or other isolation

Still have error codes and need support? – Call us along with the machine serial number and type.

Need wiring, configuring and integration support? – All current Fog Cannon machines

Link to quick guides

Still need support? – Call us along with the machine serial number and type.

Need in depth diagnostics?

Apply to access the PROTECT™ download centre, send an email to info@protectglobal.com with the title ‘Access to PROTECT Download Centre’.
Buy an IntelliConnector cable